Mission, Vision, Principles

Mission Statement

Lone Star Catastrophe Services, Inc. is the leader in storm damage restoration. With aptitude, service, principles, excellence, commitment, humility, and teamwork, we will perform at a higher level than any competitor, offer better services and products, and give you peace of mind that your restoration project is in the hands of a true specialist. With a focus on our client first philosophy and dedication to our industry united with true value, we are “FIRST in Storm Damage.”

Company Vision

Lone Star Catastrophe Services, Inc. is an innovative storm damage restoration firm with a brick and mortar office in San Marcos. Lone Star Cat specializes in recognizing storm damage, pursuing insurance claims for repair or replacement of the damaged areas, and completion of the restoration work at a level that exceeds our client's expectations. Lone Star Cat was founded to ensure that residents of Texas have an advocate when damage from a storm disrupts their quality of life.

Core Principles

Ethics and High Character

Lone Star Catastrophe Services, Inc. takes pride in the way we approach our business. We believe a foundation of Ethics and a staff exemplifying High Character are an instrumental aspect of how we do business. Our staff is held to a strict safety, cleanliness, and respectability code from the very start. We strive to leave every work-site clean and entirely complete, but if our clients find ANY problems with our work, we will remedy the situation immediately. We abide by industry standards including those set by NRCA, HAAG Engineering, IRC and other general guidelines. We conduct our property inspections in the same manner as an insurance adjuster. As such, we may recommend not filing a claim if we are confident that it wouldn't be fulfilled. Additionally, we will respectfully withdraw from a client that we feel may be trying to cheat their insurance provider.


The face of Lone Star Catastrophe Services, Inc. and how we employ our market strategy is guided by Humility. We don't pressure, up sell, or mislead our clients, and we are upfront about our business practices from the very beginning. We humbly walk around neighborhoods in our area and knock on doors, talking to friends and neighbors candidly about our company and our services. You may see us in your neighborhood. Feel free to stop us and ask any questions about your roof or insurance policy. We strive to provide guidance and education to our community.


At Lone Star Catastrophe Services, Inc. we pride ourselves in our extensive knowledge and understanding of the risk industry which we apply to all of our services. As an advocate to both the community and the risk industry, Lone Star Cat aims to provide maximum Service to both parties. We provide emergency 24-hour service and provide free inspections. When a client seeks our service with an insurance claim, we assist them with the process from start to finish, making it as easy and painless as possible. We take a full tour of our client's property, identifying all storm related damage that should be covered under their insurance policy. We execute our property inspection in the exact same manner as an insurance adjuster. We then take an active approach to assisting with filing the insurance claim, and ensure that the insurance adjuster has all of the information they need to process your claim. Once the claim is approved, we immediately begin work restoring the home.


Lone Star Catastrophe Services, Inc. is a locally-owned and operated business. We take pride in being part of the vibrant communities of Texas, including the cities of Austin, San Marcos and San Antonio. If you see our baby blue trucks in your neighborhood, give us a wave!