Filing a Claim

Follow these simple instructions to initiate a hassle-free claim process:

  1. Be aware of and understand the “Date of Loss” or “Storm Date” and “Type of Loss” (hail, wind, or hail AND wind). If a claim involves both hail and wind, it is imperative to clearly specify both up front to avoid inadvertently filing two claims and incurring two deductibles.
  1. If any emergency temporary repairs were already incurred (tarping, boarding up windows, temporary fence, etc.) keep a list of work completed and save invoices and receipts.
  1. Contact the Claims Center of your Insurance Company and report that you have damage to your home and need to file a claim. Your Lone Star Cat Project Manager will provide you with a toll-free number. Provide the date of loss, type of loss (wind, hail, or hail AND wind) and note any emergency temporary repairs at this time. If you prefer, we can file your claim together. For some companies, your Lone Star Cat Project Manager can file a claim on your behalf with your policy number. Alternatively, some insurance companies provide for filing a claim on-line.
  1. Your Insurance Company will contact you via phone, usually within 48 hours of filing your claim, and assign a claim number, provide the adjuster’s name and contact number, and set a date and time for the adjustment appointment.

Please remember: The most important aspect of our professional service is meeting with your insurance adjuster and setting SCOPE OF DAMAGE. If we do not meet with your adjuster, items are usually missed and/or denied. Please make sure you contact your Lone Star Cat Project Manager as soon as you receive your adjuster appointment date and time.


Policy Number:

Storm Date and Type of Loss:

Claim Number:

Adjuster’s Name:

Adjuster’s Phone#:

Adjuster Appointment Date and Time:

Ready to find out more?

Contact us for a complementary inspection of your property.